Support
Frequently Asked Questions (FAQ)
Is FileBolt safe for sending confidential files?
Yes. FileBolt is designed for secure file sending. All files are protected with zero-knowledge end-to-end encryption, so only you and your recipient can access them.
Can I send files without creating an account?
Absolutely. FileBolt allows you to send files without signing up. Just upload your files and share the download link.
What is the fastest way to send large files?
The fastest way to send large files is using FileBolt’s instant streaming transfer. Recipients can start downloading files immediately, even before uploads are complete.
Do I need an email address to send files?
No. FileBolt lets you send files without providing an email address or creating an account.
I upgraded from Pro to Business. How do I switch to my new account?
Go to /settings and click Logout to exit your current session. Then, sign in again using your dedicated Business login link.
What is the maximum file size limit?
The maximum file size depends on your plan: 10 GB (Free), 100 GB (Education), 300 GB (Pro), 1 TB (Premium), 2 TB (Business), and up to 5 TB (Enterprise).
How long are files stored?
Files are stored for 3 days on the Free plan. Retention increases to 7 days for Education, 15 days for Pro, 30 days for Premium, and 60 days for Business and Enterprise.
Do I need to register an account to send files?
No. You can send and receive files directly as a guest.
Why is FileBolt faster than others?
We leverage global edge network to automatically route your uploads and downloads to the nearest server node, ensuring blazing-fast speeds wherever you are.
Are my files secure? Can FileBolt view my files?
Your files are encrypted in transit and at rest. Only those with the download link can access the files. Even FileBolt employees cannot view your file content.
How do I cancel my subscription?
You can cancel anytime by visiting /settings and clicking Manage Subscription. Your benefits will continue until the end of the current billing cycle.